Last updated: October 16, 2026
We want you to love what you ordered from The Chicago Runway Fashions. If something isn’t right, here is exactly how returns, refunds and exchanges work. This policy is posted before purchase and applies to every order.
Quick Summary
- 30-day returns from the date your order is delivered.
- Items must be unworn, unwashed and in original condition with tags attached.
- Damaged, defective or wrong item? We cover all costs. Tell us within 7 days of delivery.
- Refunds go back to your original payment method within 5–10 business days after we receive your return.
- Holiday returns: orders delivered November 1 – December 24 can be returned through January 31.
1. Return Window and Condition
You may return most items within 30 days of delivery for a refund. To qualify, items must be:
- Unworn, unwashed and free of makeup, deodorant, perfume, pet hair or stains
- In original condition with all original tags and packaging
Items that are returned worn, washed, damaged by the customer, or without tags may be refused or receive a partial refund. We will contact you before issuing any partial refund.
2. Intimates and Sleepwear
For hygiene reasons, lingerie and chemises may be returned only if they are unworn, unwashed, with the hygienic liner and tags still attached. Pajamas and robes follow our standard return policy.
3. How to Start a Return
- Contact us within 30 days of delivery with your order number and the item(s) you want to return.
- We will reply within 2 business days with your return authorization and the correct return address. Our items ship from several warehouses, so please do not send returns to the address on your package label. Returns sent to an incorrect address cannot be processed.
- Pack the item securely and ship it using a trackable method. Keep your tracking number.
4. Return Shipping Costs
- Change of mind, wrong size ordered, or didn’t like the fit: you pay the return shipping cost. Original shipping charges are not refundable.
- Our mistake (damaged, defective or wrong item): we pay for everything, including return shipping, and refund or replace the item.
5. Refunds
Once your return arrives, we will inspect it and email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few additional days to post the credit. If you paid for shipping and the return is due to our error, your shipping cost is refunded too.
6. Exchanges
Because our styles are limited, the fastest way to get a different size or color is to return the original item for a refund and place a new order.
7. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or isn’t what you ordered, contact us within 7 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or issue a full refund, and we cover all shipping costs. In most cases you will not need to send the item back.
8. Order Cancellations
You may cancel your order for a full refund any time before it ships. Contact us as soon as possible. Once an order has shipped, it can be returned under this policy.
9. Shipping Times and Delays
- We currently ship to U.S. addresses only (all 50 states).
- Most orders ship within 1–5 business days and arrive within 3–10 business days after shipping. You will receive tracking information by email.
- Free standard shipping on orders of $50 or more; a flat $5.99 shipping fee applies to orders under $50.
- If we cannot ship your order within the time stated, we will notify you promptly and give you the option to cancel for a full refund or agree to the new shipping date, as required by the FTC’s Mail, Internet, or Telephone Order Merchandise Rule.
10. Lost or Missing Packages
If tracking shows your package as delivered but you can’t find it, please check with neighbors and your local carrier, then contact us within 14 days of the delivery date. If your package is lost in transit, we will send a replacement or a full refund.
11. Your Rights
This policy does not limit any rights you have under federal or state consumer-protection law, including warranties implied by law. If any part of this policy conflicts with applicable law, the law controls.
Questions?
We’re happy to help. Contact us any time, and we typically respond within 1–2 business days.